Refunds & Returns Policy
We operate a 30 day returns policy for all items excluding personalised
Please notify Horses with Attitude within 7 days if you wish to return an item. You can contact us on 01274 852139 or email@example.com.
Faulty or defective items
If you wish to return an item because of an error on our part or it is defective, we will be happy to refund your costs in returning it to us in addition to replacing the item. Faulty items must be returned unused and in the original packaging within 30 days of purchase providing Horses with Attitude have been notified.
Returns due to a change of mind
If you have purchased goods online and are a consumer (a private person buying for their own personal use) then you have the right to cancel your purchase at any time within 7 days of receipt of your goods. If you wish to cancel an order which you have not received, please telephone us on 01274 852139 or email firstname.lastname@example.org. If you have received your goods and wish to cancel within 7 days please return them in an unused condition, complete, unopened and in a re-saleable condition. We will give you a refund of the price paid (excluding carriage costs and/or other surcharges which are non-refundable) Personalised items can only be returned if they are faulty.
Returned items lost in transit
We can not be held responsible for lost returned packages as you are responsible for returning the item to us. We recommend sending the package by Special or Recorded delivery service. Horses with Attitude reserve the right to reject a return if any of the above conditions are not met or in the case of excessive returns. Please return goods to: Horses with Attitude, Messy Mare House, 107 Hightown Road, Liversedge, West Yorkshire, WF15 8DG
Refunds, exchanges and replacements
For items that are defective or faulty and returned to Horses with Attitude within 30 days, a refund, exchange or replacement will be processed within 7 days of receipt of the goods. Please note that for items returned not due to our error, the return shipping costs will be deducted from the refund.
In the event of a complaint about Horses with Attitude we will endeavour to respond within 5 working days. We will respond fairly and your complaint will be handled in confidence. We welcome any customer comments as we are constantly striving to improve our service to you. Please email your comments to email@example.com